Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bullishroadgames.com. Please note that returns will need to be sent to the following address: [2915 rue Ogletown Road, DE 19713, United States] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bullishroadgames.com

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bullishroadgames.com.

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Return and No Refund Policy - Digital Products

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At BullishRoad Games, we are committed to providing high quality digital products. Due to the nature of digital products, we have implemented the following policy regarding returns and refunds:

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 1. No refunds for digital products

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Digital products purchased on our site (such as software, ebooks, subscriptions, downloadable files, online training, etc.) are **non-refundable**. Once the purchase is made, the product is considered delivered and the purchase is final.

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2. Quality and compatibility check

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We strongly recommend that you check the product description.
We strongly recommend checking the full description and technical requirements of digital products before purchase. Make sure the product is compatible with your system before proceeding with the purchase. We are committed to providing detailed information on each product to help you make an informed decision.

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3. Technical problems or errors

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If you experience technical problems with a digital product you have purchased (e.g. corrupted file, download error), please contact our support team at [support email address] within [number of days] days of purchase. We will endeavor to resolve the problem by providing you with a new version of the product or by assisting you with a solution. 

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4. Purchase cancellation before download

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If you have purchased a digital product and have not yet downloaded the file, we may consider canceling the transaction at our discretion. Please contact us immediately after purchase if you wish to cancel the purchase prior to download.

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5. Exceptions

Exceptions to this policy may be made in specific cases, at our sole discretion. If an exception is granted, a partial refund or exchange may be considered, but this in no way constitutes a right.

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6. Changes or updates

We reserve the right to change this return and refund policy at any time. Any updates will be posted on our website and will take effect immediately.

7. Contact

If you have any questions about this policy, or to resolve any issues you may have with your purchase, please contact our support team at support@bullishroadgames.com.